REFUND POLICY
Thank you for shopping with La Maison Angélique. We are committed to ensuring your satisfaction with every purchase you make on our website. We take great care in thoroughly inspecting every item before it is shipped to guarantee the highest quality.
1. RETURNS
Eligibility- Custom-made or personalized items cannot be returned.
- Items that, by their nature, are perishable or have passed their expiration date are non-returnable.
- Items that cannot be returned for hygiene or health reasons, if unsealed after delivery, are also non-returnable.
- Items that have been inseparably mixed with other products after delivery are not eligible for return.
We reserve the right to refuse returns that do not meet these conditions. Only non-promotional items are eligible for refunds.
Important: Please capture a video when opening your package. To process your return, kindly include this recorded video with your email submission.
Return Process- Contact our customer support team at contact@la-maison-angelique.com to initiate the return process. Please include your order number and a brief explanation of the return reason.
- Our team will provide you with the necessary return instructions, including the return address.
Return Shipping
The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.
2. EXCHANGES
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired product on our website.
3. DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receipt. We will arrange a replacement or a refund, covering the return shipping costs.
4. CONTACT US
If you have any questions, concerns, or inquiries related to our Return and Refund Policy, please reach out to our customer support team at contact@la-maison-angelique.com.
5. CHANGES TO THIS POLICY
We may update this Refund and Return Policy from time to time to reflect changes in our processes. Any updates will be posted on our website with the revised effective date.
By purchasing from La Maison Angélique, you agree to comply with the terms outlined in this Refund and Return Policy. We appreciate your trust and are committed to providing you with an exceptional shopping experience.